RETURNS, EXCHANGES & REFUND POLICY

At BALEPEPE, we want you to be satisfied with your purchase. This policy explains the conditions for requesting a return, exchange or refund for products purchased through the BALEPEPE online store.

1. RETURNS

If you wish to return an item, please contact BALEPEPE customer service within 7 days of receiving your order.

To be eligible for a return, the item must:

• Be unworn and unused
• Be unwashed
• Be in its original condition
• Have all original BALEPEPE tags and labels attached
• Be returned in its original packaging where applicable
• Show no signs of wear, damage, stains, fragrance or alteration

BALEPEPE reserves the right to reject returned items that do not meet these conditions, subject to applicable consumer protection laws.

2. EXCHANGES

Eligible items may be exchanged for another available size or item.

Exchanges are subject to product availability. If your requested replacement is unavailable, we may offer an alternative or refund where appropriate.

Customers should contact us before sending an item back so that the exchange can be authorised.

3. NON-RETURNABLE ITEMS

For hygiene, safety or other legitimate reasons, certain products may not be eligible for return unless they are faulty, damaged or incorrectly supplied.

Any product identified as final sale or non-returnable will be clearly indicated before purchase where applicable.

Your statutory rights regarding faulty or incorrectly supplied goods are not affected.

4. REFUNDS

Once we receive and inspect an eligible return, we will notify you of the outcome.

If approved, your refund will generally be issued through the original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

Original shipping charges may not be refundable unless the return results from an error by BALEPEPE or where otherwise required by applicable law.

5. DAMAGED, FAULTY OR INCORRECT ITEMS

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible after receiving your order.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the item and issue

Once reviewed, we will advise you on the appropriate resolution, which may include a replacement, exchange or refund.

6. RETURN SHIPPING

Unless an item is faulty, damaged, incorrectly supplied, or otherwise required by law, customers may be responsible for the cost of returning an item.

We recommend using a trackable delivery service when returning products.

BALEPEPE is not responsible for customer returns that are lost before reaching us.

7. EXCHANGE SHIPPING

Additional delivery charges may apply when sending an exchanged item back to the customer.

Any applicable charges will be communicated before the exchange is completed.

8. SALE ITEMS

Sale or promotional items may be subject to different return conditions where clearly disclosed before purchase.

This does not affect rights that cannot be excluded under applicable consumer protection laws.

9. RETURN APPROVAL

Please do not send an item back without first contacting BALEPEPE.

Returns sent without prior communication may take longer to process or may not be accepted if they do not meet the requirements of this policy.

10. CONTACT BALEPEPE

To request a return, exchange or refund, please contact:

BALEPEPE
Email: prptyofbalepepe@gmail.com

Please include your order number and the reason for your request.